Recently we have been seeing sporadic instances of Otago Capture users encountering an problem while trying to access lecture recordings.
The way the error presents itself is that from the EchoCentre for a section, a user attempts to play a recording, but instead is directed to a message saying that Adobe Flash must be updated in order to play the recording. Please click on the picture below to view the error message.
The confusing thing about this is that the error message is not resolved (in all instances) by updating Flash as instructed. This message can arise for some users who have fully updated both their browser and Adobe Flash to the latest versions. Where this happens, it likely means that Flash has been disabled in that user’s browser of choice.
If you fall into this category, we recommend examining your browser’s Flash settings. Included below are instructions for enabling Flash in the four most common browsers used on Campus:
In Google Chrome, visit Settings> Advanced Settings> Content Settings, and then scroll down to the ‘Flash’ section. From here, you can either allow all sites to run Flash, or else (if you prefer to have Flash disabled by default) add capture.otago.ac.nz to the list of exceptions.
In Microsoft Edge, click on the “…” symbol to the right of the URL bar, and select Settings> View Advanced Settings. Then find the option that says “Use Adobe Flash Player”, and change to “On”.
In Internet Explorer, select the ‘x’ symbol in the top right corner of the window to immediately discontinue using Internet Explorer and switch to a modern browser.
In Firefox, click on the ‘three line’ symbol to the right of the URL bar, and select Add-ons> Plugins, and find the entry for Shockwave Flash. Select “Always Activate”.
In Safari, select Preferences> Security> Plugin settings. Then, on the list that appears, check the box next to Adobe Flash Player. From here, you can either make Flash available for all websites, or merely turn it on for capture.otago.ac.nz (if capture.otago.ac.nz isn’t one of the options that appears, try opening a new tab and visiting capture.otago.ac.nz, and then repeat the process of changing the plugin settings).
If it is desired that Flash should usually be disabled by default, we recommend simply following these instructions in reverse to revert the Flash settings, once you have finished watching the recordings you required.
If you have any troubles following these instructions (or if the problem still isn’t resolved after updating and enabling Flash) please feel free to contact the ITS Service Desk for additional assistance.
