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IT Services for Students

Nau mai, haere mai!  Welcome to our (Ask)Student IT pages

Tēnā koutou ngā kaihoe, ngā pōtēteke, ngā kaihautū, ngā kaiurungi o ō koutou waka e tere ana te moana nui o Pūmahara. Kei konei ngā rauemi hei āwhina i a koe ki te whakamahi pai i tō rorohiko. Kia paki te rangi, kia ngāwari te rerenga.

We are the student-staffed IT support team located in the AskOtago Central Library hub. Feel free to come by and ask us for help or advice.

Install a printer driver on your laptop

You can print by email  or from the Student Desktop, but downloading a printer driver is the most efficient way to print as it allows you to print directly from your laptop.
Download instructions here

Load Paper error

In an effort to solve the Load Paper error, print jobs which are sent by email to printmeblack (or printmecolour) from now on will be forced to A4 only. We hope that this will prevent jobs randomly being changed to random paper sizes such as “envelope.” We are hoping to see a dramatic reduction in these errors. Students will still be able to print A3, but will need to do it from a print driver downloaded to their laptop (see below) or from the student desktop.

Student Desktop faulty

The student Desktop, which can be accessed in the computer labs on campus or online here is currently not running well. It can be difficult logging on and you may need a lot of attempts If you are using the student computers on campus to access it and can’t get in, you may need to try using the online version first to pave the way for easier access on the Uni computers. WE don’t currently have an end date for this problem to be fixed, which we are very sorry about.

More information on the student desktop is here

Multi Factor Authentication for student email

All students are required to use Multi-Factor Authentication (MFA) when accessing Microsoft 365 services (such as StudentMail and OneDrive). If you are not on campus, you may be sent a text with a code that you need to enter before you can use your student email, OneDrive etc. MFA helps to secure your identity and to protect your account.
An email was been sent out at the end of last year with instructions for how to set up MFA. You can set it up by visiting
Full instructions are here

If you have any questions or need assistance please contact us via Messenger, email or call us at 03 479 5170

Study space/Computer labs

There are a number of computer labs where you can study: some are open 24/7.
Hunter and TCOL-Mac are the only Labs with Macs.
Essential information guide 2020

Student App

The student App gives you lots of useful information including your timetable
Download the student App onto your phone.

  • Android
  • iPhone. Go to the Apple Store and search for Student App Otago

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