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IT Services for Students

Nau mai, haere mai!  Welcome to our (Ask)Student IT pages

Tēnā koutou ngā kaihoe, ngā pōtēteke, ngā kaihautū, ngā kaiurungi o ō koutou waka e tere ana te moana nui o Pūmahara. Kei konei ngā rauemi hei āwhina i a koe ki te whakamahi pai i tō rorohiko. Kia paki te rangi, kia ngāwari te rerenga.

We are the student-staffed IT support team located in the AskOtago Central Library hub. Feel free to come by and ask us for help or advice.

Intro to IT at Otago (Learning Labs)

We will be running short tutorials on a bunch of topics for 3 weeks

such as…

  • Blackboard
  • Free Microsoft Office 365
  • Student Email
  • Student Desktop
  • Printing, scanning and copying

and anything else that you want to know about.

Dates: Monday 22 Feb till Friday 12 March 2021
Times: 10am -12 noon and 2pm – 4pm
Location: at the big screen behind the Ask Otago desks. Come see us at Student IT when you arrive.
Here are the pdfs of these tutorials plus a few extra topics.


Office 365 Multi factor Authentication

Logging in to your email, OneDrive etc is going to become more secure. 

Starting from the evening of Thursday, 17 December, all students will be required to use Multi-Factor Authentication (MFA) when accessing Microsoft 365 services (such as StudentMail and OneDrive). You will be prompted to use MFA when not on the university network. MFA helps to secure your identity and to protect your account.
An email has been sent out with instructions for how to set up MFA however the link in the email to set up MFA is broken. The correct link to use is

If you have any questions or need assistance please contact us via messenger, email or call us at 03 479 5170

Instruction Sheet

Student Printing at the University 

Download a print driver

Study space/Computer labs

There are a number of computer labs where you can study: some are open 24/7.
Hunter and TCOL-Mac are the only Labs with Macs.
Essential information guide 2020

University Covid19 Information
NZ Government Covid 19 Information

Student App

The student App gives you lots of useful information including your timetable
Download the student App onto your phone.

  • Android
  • iPhone. Go to the Apple Store and search for Student App Otago

For quick access, choose a topic below.
New To OtagoCurrent StudentsPostgradsDistance StudentsLeaving OtagoInternational