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IT Services for Students

Nau mai, haere mai!  Welcome to our (Ask)Student IT pages

Tēnā koutou ngā kaihoe, ngā pōtēteke, ngā kaihautū, ngā kaiurungi o ō koutou waka e tere ana te moana nui o Pūmahara. Kei konei ngā rauemi hei āwhina i a koe ki te whakamahi pai i tō rorohiko. Kia paki te rangi, kia ngāwari te rerenga.

We are the student-staffed IT support team located in the AskOtago Central Library hub.

We will be open at 8:30am and close at 5pm every day.

If you require assistance outside these hours, you can call AskOtago on 0800808098.

Alternatively you can check our Knowledgebase at which contains information that may be of assistance.

Feel free to come by and ask us for help or advice.



Install a printer driver on your laptop

You can print by email  or from the Student Desktop, but downloading a printer driver is the most efficient way to print as it allows you to print directly from your laptop.
Download instructions here

Using the Student Desktop (Citrix)

You can use the full Student Desktop on your own laptop (Mac or PC), desktop computer or other device, just like you were in a computer lab. There are two ways:

  1. Light Version
    (Recommended). No installation is required.
    It has slightly fewer options Login here.
    More instructions
  2. Full Featured with Citrix App
    (We are currently experiencing problems with the Citrix App so suggest using the light Version 

    This method can be more tricky to use but gives you more features.

    1. Easy access to the files on your computer
    2. Ability to use two screens
    3. Works better when using big programs such as Stata ArcGIS
      More instructions
  3. Phones and Tablets
    Student Desktop on your phone or tablet.

Multi Factor Authentication for student email

All students are required to use Multi-Factor Authentication (MFA) when accessing Microsoft 365 services (such as StudentMail and OneDrive). If you are not on campus, you may be sent a text with a code that you need to enter before you can use your student email, OneDrive etc. MFA helps to secure your identity and to protect your account.
You can set it up by visiting
Full instructions are here

If you have any questions or need assistance please contact us via Messenger, email or call us at 03 479 5170

Study space/Computer labs

There are a number of computer labs where you can study: some are open 24/7.
Hunter and TCOL-Mac are the only Labs with Macs.
Essential information guide 2020

Student App

The student App gives you lots of useful information including your timetable
Download the student App onto your phone.

  • Android
  • iPhone. Go to the Apple Store and search for Student App Otago

For quick access, choose a topic below.
New To OtagoCurrent StudentsPostgradsDistance StudentsLeaving OtagoInternational