Nau mai, haere mai! Welcome to our (Ask)Student IT pages
Tēnā koutou ngā kaihoe, ngā pōtēteke, ngā kaihautū, ngā kaiurungi o ō koutou waka e tere ana te moana nui o Pūmahara. Kei konei ngā rauemi hei āwhina i a koe ki te whakamahi pai i tō rorohiko. Kia paki te rangi, kia ngāwari te rerenga.
We are the student-staffed IT support team located in the AskOtago Central Library hub. Feel free to come by and ask us for help or advice.
Student Desktop faulty
The student Desktop, which can be accessed in the computer labs on campus or online here www.otago.ac.nz/studentdesktop
is currently not running well. It can be difficult logging on and you may need a lot of attempts If you are using the student computers on campus to access it and can’t get in, you may need to try using the online version first to pave the way for easier access on the Uni computers. WE don’t currently have an end date for this problem to be fixed, which we are very sorry about.
More information on the student desktop is here
Install a printer driver on your laptop
You can print by email or from the Student Desktop, but downloading a printer driver is the most efficient way to print as it allows you to print directly from your laptop.
Download instructions here
Multi Factor Authentication for student email
All students are required to use Multi-Factor Authentication (MFA) when accessing Microsoft 365 services (such as StudentMail and OneDrive). If you are not on campus, you may be sent a text with a code that you need to enter before you can use your student email, OneDrive etc. MFA helps to secure your identity and to protect your account.
If you have any questions or need assistance please contact us via Messenger, email email@example.com or call us at 03 479 5170
Study space/Computer labs
There are a
number of computer labs where you can study: some are open 24/7.
Hunter and TCOL-Mac are the only Labs with Macs.
The student App gives you lots of useful information including your timetable
Download the student App onto your phone.
- iPhone. Go to the Apple Store and search for Student App Otago
For quick access, choose a topic below.