Nau mai, haere mai! Welcome to our (Ask)Student IT pages
Tēnā koutou ngā kaihoe, ngā pōtēteke, ngā kaihautū, ngā kaiurungi o ō koutou waka e tere ana te moana nui o Pūmahara. Kei konei ngā rauemi hei āwhina i a koe ki te whakamahi pai i tō rorohiko. Kia paki te rangi, kia ngāwari te rerenga.
We are the student-staffed IT support team located in the AskOtago Central Library hub. Feel free to come by and ask us for help or advice.
Install a printer driver on your laptop
Load Paper error
In an effort to solve the Load Paper error, print jobs which are sent by email to printmeblack (or printmecolour)@otago.ac.nz from now on will be forced to A4 only. We hope that this will prevent jobs randomly being changed to random paper sizes such as “envelope.” We are hoping to see a dramatic reduction in these errors. Students will still be able to print A3, but will need to do it from a print driver downloaded to their laptop (see below) or from the student desktop.
Student Desktop faulty
The student Desktop, which can be accessed in the computer labs on campus or online here www.otago.ac.nz/studentdesktop is currently not running well. It can be difficult logging on and you may need a lot of attempts If you are using the student computers on campus to access it and can’t get in, you may need to try using the online version first to pave the way for easier access on the Uni computers. WE don’t currently have an end date for this problem to be fixed, which we are very sorry about.
Multi Factor Authentication for student email
If you have any questions or need assistance please contact us via Messenger, email firstname.lastname@example.org or call us at 03 479 5170
Study space/Computer labs
Hunter and TCOL-Mac are the only Labs with Macs.
The student App gives you lots of useful information including your timetable
Download the student App onto your phone.
- iPhone. Go to the Apple Store and search for Student App Otago