Nau mai, haere mai! Welcome to our (Ask)Student IT pages
Tēnā koutou ngā kaihoe, ngā pōtēteke, ngā kaihautū, ngā kaiurungi o ō koutou waka e tere ana te moana nui o Pūmahara. Kei konei ngā rauemi hei āwhina i a koe ki te whakamahi pai i tō rorohiko. Kia paki te rangi, kia ngāwari te rerenga.
We are the student-staffed IT support team located in the AskOtago Central Library hub.
We will be open at 8:30am and close at 5pm every day.
If you require assistance outside these hours, you can call AskOtago on 0800808098.
Alternatively you can check our Knowledgebase at https://otago.custhelp.com which contains information that may be of assistance.
Feel free to come by and ask us for help or advice.
Install a printer driver on your laptop
Using the Student Desktop (Citrix)
You can use the full Student Desktop on your own laptop (Mac or PC), desktop computer or other device, just like you were in a computer lab. There are two ways:
- Light Version
(Recommended). No installation is required.
It has slightly fewer options Login here.
- Full Featured with Citrix App
(We are currently experiencing problems with the Citrix App so suggest using the light Version
This method can be more tricky to use but gives you more features.
- Easy access to the files on your computer
- Ability to use two screens
- Works better when using big programs such as Stata ArcGIS
- Phones and Tablets
Student Desktop on your phone or tablet.
Multi Factor Authentication for student email
If you have any questions or need assistance please contact us via Messenger, email firstname.lastname@example.org or call us at 03 479 5170
Study space/Computer labs
Hunter and TCOL-Mac are the only Labs with Macs.
The student App gives you lots of useful information including your timetable
Download the student App onto your phone.
- iPhone. Go to the Apple Store and search for Student App Otago