{"id":22,"date":"2015-08-14T16:26:26","date_gmt":"2015-08-14T04:26:26","guid":{"rendered":"https:\/\/blogs.otago.ac.nz\/studentit\/?page_id=22"},"modified":"2025-11-28T15:45:22","modified_gmt":"2025-11-28T02:45:22","slug":"about","status":"publish","type":"page","link":"https:\/\/blogs.otago.ac.nz\/studentit\/","title":{"rendered":"IT Services for Students"},"content":{"rendered":"

Nau mai, haere mai!\u00a0 Welcome to our AskStudent IT pages<\/p>\n

T\u0113n\u0101 koutou ng\u0101 kaihoe, ng\u0101 p\u014dt\u0113teke, ng\u0101 kaihaut\u016b, ng\u0101 kaiurungi o \u014d koutou waka e tere ana te moana nui o P\u016bmahara. Kei konei ng\u0101 rauemi hei \u0101whina i a koe ki te whakamahi pai i t\u014d rorohiko. Kia paki te rangi, kia ng\u0101wari te rerenga.<\/em><\/p>\n

You can check our Knowledgebase at https:\/\/ask.otago.ac.nz<\/a>, which contains information that may be of assistance.<\/p>\n

We are also available for in-person enquiries between 8:00am and 6:00pm Monday-Saturday (closed on Sundays and Public Holidays).<\/p>\n

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Apps at Otago<\/h2>\n

Apps at Otago can be accessed on numerous devices – read more about how to access Apps at Otago here<\/a>.<\/p>\n

The Student Desktop (VDI) is now Apps at Otago – read more about the changes here<\/a>.<\/p>\n

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Student Printing<\/h2>\n

You can print through the University using the email method<\/a>, or printer driver<\/a> method.\u00a0 Further information on the installation and usage of these methods can be found in the AskOtago knowledgebase<\/a>.<\/p>\n

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Microsoft 365<\/h2>\n

Your enrolment at the University provides a Microsoft 365 license that you can use when you are enrolled at Otago.\u00a0 With this license, you will be able to install Microsoft Applications such as Word, Excel, Powerpoint, and OneNote, and you will be provided with 1TB of Cloud Storage in OneDrive.\u00a0 The installer can be accessed in your student webmail<\/a>, and more information is available on the AskOtago Knowledgebase<\/a>.<\/p>\n

Please ensure that you are using your university account to log in to these applications to ensure you have the full features of the license provided to you.\u00a0 It is important to note that you will lose access to your office applications once you finish studying at Otago.<\/p>\n

If you have any questions regarding Microsoft 365, please feel free to get in contact with AskStudent IT via email, phone or online chat.<\/p>\n

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Multi-Factor Authentication (MFA) for student accounts<\/h2>\n
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All students must use Multi-Factor Authentication (MFA) when accessing Otago University services. If you are not on campus, you may require a code from an authenticator app, or via text message. MFA helps keep your Otago account secure, even if your password is breached.<\/div>\n
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The first time you log in, you will be asked to setup MFA, however, if you want to update the authentication method you can do so at aka.ms\/mfasetup<\/a>
\nFull instructions can be found on the AskOtago Knowledgebase<\/a><\/div>\n<\/div>\n
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If you have any questions or need assistance, please contact us via, email at student.it@otago.ac.nz or call us at 03 479 5170, or the AskOtago Online Chat Service<\/a><\/p>\n

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Study space\/Computer labs<\/h2>\n
There are several<\/span> Computer Labs<\/a> on our campuses where you will be able to access the Student Desktop, or use the space for studying.\u00a0 Some of these labs have 24 hour access (Hercus CAL, North CAL (currently closed for refurbishment), and TCOL-Mac & Windows at the College of Education).\u00a0 These labs will require swipe access to access outside of normal business hours.\u00a0 Other Dunedin computer labs will be available for access during the normal access hours of the building they are located in.
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Study spaces and some services are also available on our other campuses, details for these can be found in the AskOtago Knowledgebase<\/a>.<\/div>\n
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Student App<\/h2>\n

The Student App provides a variety of useful information, including timetables, maps, important events, emergency information, weather, and your results.<\/p>\n

Download links for the Student App can be found below:<\/p>\n