{"id":85,"date":"2020-03-03T13:50:39","date_gmt":"2020-03-03T00:50:39","guid":{"rendered":"https:\/\/blogs.otago.ac.nz\/pcard\/?page_id=85"},"modified":"2023-10-31T08:46:00","modified_gmt":"2023-10-30T19:46:00","slug":"disputing-a-transaction","status":"publish","type":"page","link":"https:\/\/blogs.otago.ac.nz\/pcard\/purchase-card-coding\/disputing-a-transaction\/","title":{"rendered":"Disputing a transaction"},"content":{"rendered":"<p>Incorrect or suspected fraudulent transactions that appear on the card can be disputed by cardholders.<\/p>\n<p>Cardholders should contact the Purchase Card Administration team in the first instance to advise that a dispute needs to be made.<\/p>\n<p>If possible, the cardholder should then contact the merchant directly to resolve the issue. If this is not possible, or unsuccessful, the cardholder will need to notify the Purchase Card admin team who will contact ANZ Fraud team The cardholder will need to download and complete a dispute form, and send it, along with any other information, to the Purchase Card Administration team email <a href=\"mailto:pcard.admin@otago.ac.nz\">pcard.admin@otago.ac.nz<\/a>.<\/p>\n<p>The form can be downloaded from the FSD OURDrive site:<\/p>\n<ul>\n<li><a href=\"https:\/\/ourdrive.otago.ac.nz\/teams\/FSD\/webcontent\/FSDWebsiteContent\/ANZ-Disputes-Form.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">ANZ Credit Card Transaction Dispute form<\/a> [PDF 117Kb]<\/li>\n<\/ul>\n<p>It is also available through Finance One, and is located in the \u2018Links to other Functions\u2019 panel at the left of the screen.<\/p>\n<p><a href=\"https:\/\/blogs.otago.ac.nz\/pcard\/files\/2020\/03\/Disputing-a.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-204 size-full\" src=\"https:\/\/blogs.otago.ac.nz\/pcard\/files\/2020\/03\/Disputing-a.png\" alt=\"Link to Screenshot if FInance One showing PCard disupte form in Finance One\" width=\"706\" height=\"248\" srcset=\"https:\/\/blogs.otago.ac.nz\/pcard\/files\/2020\/03\/Disputing-a.png 706w, https:\/\/blogs.otago.ac.nz\/pcard\/files\/2020\/03\/Disputing-a-300x105.png 300w, https:\/\/blogs.otago.ac.nz\/pcard\/files\/2020\/03\/Disputing-a-500x176.png 500w\" sizes=\"auto, (max-width: 706px) 100vw, 706px\" \/><\/a><\/p>\n<p>The cardholder should change the status of a disputed transaction to \u2018Dispute\u2019 in the \u2018Action\u2019 column.<\/p>\n<ol>\n<li>Log into the \u2018OU My PCard\u2019 workplace in Finance One<\/li>\n<li>Double click on the Card, this will open the \u2018Purchase Card Transaction\u2019 window.<\/li>\n<li>In the \u2018Outstanding Statement Items\u2019 list locate the transaction that is in dispute and click on \u2018Action\u2019 and choose \u2018Dispute\u2019 from the drop down menu.<a href=\"https:\/\/blogs.otago.ac.nz\/pcard\/files\/2020\/03\/Disputing-3.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-203 size-full\" src=\"https:\/\/blogs.otago.ac.nz\/pcard\/files\/2020\/03\/Disputing-3.png\" alt=\"Screenshot of Finance Once showing Outstanding Statement Items window\" width=\"673\" height=\"312\" srcset=\"https:\/\/blogs.otago.ac.nz\/pcard\/files\/2020\/03\/Disputing-3.png 673w, https:\/\/blogs.otago.ac.nz\/pcard\/files\/2020\/03\/Disputing-3-300x139.png 300w, https:\/\/blogs.otago.ac.nz\/pcard\/files\/2020\/03\/Disputing-3-500x232.png 500w\" sizes=\"auto, (max-width: 673px) 100vw, 673px\" \/><\/a><\/li>\n<\/ol>\n<p>The transaction will remain in dispute until the issue has been resolved.Once the dispute has been resolved, the Purchase Card Administrator will contact the cardholder or delegated coder with the action required to remove the disputed transaction.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Incorrect or suspected fraudulent transactions that appear on the card can be disputed by cardholders. Cardholders should contact the Purchase Card Administration team in the first instance to advise that a dispute needs to be made. If possible, the cardholder should then contact the merchant directly to resolve the issue. If this is not possible, [&hellip;]<\/p>\n","protected":false},"author":21920,"featured_media":0,"parent":44,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-85","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/blogs.otago.ac.nz\/pcard\/wp-json\/wp\/v2\/pages\/85","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.otago.ac.nz\/pcard\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/blogs.otago.ac.nz\/pcard\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.otago.ac.nz\/pcard\/wp-json\/wp\/v2\/users\/21920"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.otago.ac.nz\/pcard\/wp-json\/wp\/v2\/comments?post=85"}],"version-history":[{"count":0,"href":"https:\/\/blogs.otago.ac.nz\/pcard\/wp-json\/wp\/v2\/pages\/85\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/blogs.otago.ac.nz\/pcard\/wp-json\/wp\/v2\/pages\/44"}],"wp:attachment":[{"href":"https:\/\/blogs.otago.ac.nz\/pcard\/wp-json\/wp\/v2\/media?parent=85"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}