{"id":188,"date":"2016-03-07T12:04:56","date_gmt":"2016-03-06T23:04:56","guid":{"rendered":"https:\/\/blogs.otago.ac.nz\/ereserve\/?page_id=188"},"modified":"2023-07-03T13:16:40","modified_gmt":"2023-07-03T01:16:40","slug":"problems-for-staff","status":"publish","type":"page","link":"https:\/\/blogs.otago.ac.nz\/ereserve\/staff\/problems-for-staff\/","title":{"rendered":"Problems for staff"},"content":{"rendered":"<h3>Known problems and, where possible, solutions to them:<\/h3>\n<ul>\n<li><a href=\"https:\/\/blogs.otago.ac.nz\/ereserve\/?page_id=764&amp;preview=true\">I can&#8217;t see my ungrouped readings folder in the staff view<\/a><\/li>\n<li><a href=\"https:\/\/blogs.otago.ac.nz\/ereserve\/staff\/problems-for-staff\/citation-has-the-wrong-information\/\">My citation has the wrong information<\/a> (e.g. author is &#8216;Anon.&#8217;, author is incorrect or the journal volume\/issue is wrong)<\/li>\n<li><a href=\"https:\/\/blogs.otago.ac.nz\/ereserve\/staff\/problems-for-staff\/it-says-i-have-to-pay-for-access\/\">It says I need to pay when I try to access my reading<\/a><\/li>\n<\/ul>\n<h3>Resolved issues<\/h3>\n<ul>\n<li><a href=\"https:\/\/blogs.otago.ac.nz\/ereserve\/safari-cookies-prevent-display-of-reading-list\/\">[Resolved] I&#8217;m using Safari and eReserve tells me I should change my cookie settings<\/a><\/li>\n<li><a href=\"https:\/\/blogs.otago.ac.nz\/ereserve\/safari-cookies-prevent-display-of-reading-list\/\">[<\/a><a href=\"https:\/\/blogs.otago.ac.nz\/ereserve\/safari-cookies-prevent-display-of-reading-list\/\">Resolved<\/a><a href=\"https:\/\/blogs.otago.ac.nz\/ereserve\/safari-cookies-prevent-display-of-reading-list\/\">] <\/a><a href=\"https:\/\/blogs.otago.ac.nz\/ereserve\/students\/problems-for-students\/rotate-your-device-or-screen-to-portrait\/\">I open eReserve and I get a message saying I should &#8216;rotate my device&#8217; &#8211; but I&#8217;m using a desktop or laptop, which I can&#8217;t rotate.<\/a><\/li>\n<li><a href=\"https:\/\/blogs.otago.ac.nz\/ereserve\/safari-cookies-prevent-display-of-reading-list\/\">[<\/a><a href=\"https:\/\/blogs.otago.ac.nz\/ereserve\/safari-cookies-prevent-display-of-reading-list\/\">Resolved<\/a><a href=\"https:\/\/blogs.otago.ac.nz\/ereserve\/safari-cookies-prevent-display-of-reading-list\/\">] <\/a><a href=\"https:\/\/blogs.otago.ac.nz\/ereserve\/students\/safari-admin-login\/\">I click on the link to go into eReserve and get an &#8216;Administrator login&#8217; page<\/a><\/li>\n<li><a href=\"https:\/\/blogs.otago.ac.nz\/ereserve\/staff\/problems-for-staff\/pop-up-blockers\/\">[Resolved] click on the eReserve link and a message says it opens in a new window &#8211; but nothing happens (pop-up blocker)<\/a><\/li>\n<li><a href=\"https:\/\/blogs.otago.ac.nz\/ereserve\/safari-cookies-prevent-display-of-reading-list\/\">[<\/a><a href=\"https:\/\/blogs.otago.ac.nz\/ereserve\/safari-cookies-prevent-display-of-reading-list\/\">Resolved<\/a><a href=\"https:\/\/blogs.otago.ac.nz\/ereserve\/safari-cookies-prevent-display-of-reading-list\/\">] <\/a><a href=\"https:\/\/blogs.otago.ac.nz\/ereserve\/problems-for-staff\/description-breaks-link\/\">I click on the eReserve link and an error message is displayed about a &#8216;known issue&#8217; with Blackboard Learn<\/a><\/li>\n<\/ul>\n<p>If a student reports a different issue to you then check the <a href=\"https:\/\/blogs.otago.ac.nz\/ereserve\/students\/problems-for-students\/\">problems for students page<\/a>.<\/p>\n<p>\u2190\u00a0<a href=\"https:\/\/blogs.otago.ac.nz\/ereserve\/staff\/\">Back to eReserve for teaching staff<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Known problems and, where possible, solutions to them: I can&#8217;t see my ungrouped readings folder in the staff view My citation has the wrong information (e.g. author is &#8216;Anon.&#8217;, author is incorrect or the journal volume\/issue is wrong) It says I need to pay when I try to access my reading Resolved issues [Resolved] I&#8217;m [&hellip;]<\/p>\n","protected":false},"author":5701,"featured_media":0,"parent":40,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-188","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/blogs.otago.ac.nz\/ereserve\/wp-json\/wp\/v2\/pages\/188","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.otago.ac.nz\/ereserve\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/blogs.otago.ac.nz\/ereserve\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.otago.ac.nz\/ereserve\/wp-json\/wp\/v2\/users\/5701"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.otago.ac.nz\/ereserve\/wp-json\/wp\/v2\/comments?post=188"}],"version-history":[{"count":0,"href":"https:\/\/blogs.otago.ac.nz\/ereserve\/wp-json\/wp\/v2\/pages\/188\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/blogs.otago.ac.nz\/ereserve\/wp-json\/wp\/v2\/pages\/40"}],"wp:attachment":[{"href":"https:\/\/blogs.otago.ac.nz\/ereserve\/wp-json\/wp\/v2\/media?parent=188"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}