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Tag Archives: blackboard

Blackboard Upgrade 2016

We would like to announce the upgrade of Blackboard for 2016. We have scheduled the upgrade to happen between 5pm Thursday 17 November until 9am Monday 21 November. This will mean that there will be no access to Blackboard during this timeframe.

This upgrade to Blackboard includes several behind the scenes improvements including a fix to the recent slow processing times for SafeAssign reports.

You can keep up-to-date with news about this update by following the ITS Service Desk notices ( and here on the eLearning blog (

Blackboard: Administration system upgrades

ITS is pleased to announce that on Wednesday, June 24, 2015 the user and paper management system running Blackboard is to be upgraded. The availability of Blackboard during this time will not be effected. Below are a list of changes you may notice following the upgrade:

  • Role based email addresses
    From June 24 onwards the use of official University of Otago usernames will be enforced in Blackboard. This means the email address linked to your username will be used. For example if you’re currently using an role based email address like this will be updated to your personal email address: Please contact the ITS Service Desk for help forwarding your email from your personal address to your role based email address.
  • More frequent updates
    From June 24 onwards updates to Blackboard will happen every 15 minutes between 7am and 8pm. This means if you add a staff member to your paper they will have access within 15 minutes between 7am and 8pm, currently updates happen four times a day.

Services Affected:
Blackboard Staff Administration will be unavailable Wednesday, June 24, 2015.
This is the system staff use to manage staff user access to Blackboard papers

If you have any questions please contact the ITS Service Desk.

Blackboard: Safe Assign unavailable 7-11pm 19 March 2015

On Thursday 19 March the SafeAssign servers in the US will undergo maintenance. During this time SafeAssign will be unavailable, submissions to SafeAssign will not be processed and reports will be delayed. If you try to access SafeAssign during this timeframe you will see an error.

This work is being completed by Blackboard and is outside of ITS’s control.

Please contact the ITS Service Desk ( if you have any questions regarding this outage.